goo1 Terms and Conditions

1 General Provisions

goo1 is an online entertainment and gaming platform operated for players in Bangladesh. The platform provides casino games, sports betting, and live gaming services.

• These Terms are governed by applicable laws and regulations of Bangladesh.
• goo1 reserves the right to modify, suspend, or discontinue any part of its services at any time without notice.
• If any part of these Terms is found to be legally unenforceable, the remaining parts will continue in full effect.
• Where both English and Bengali versions of these Terms exist, the Bengali version shall take precedence.

2 Eligibility and Age Requirements

The following eligibility criteria must be met to open an account and use services on the goo1 platform:

• You must be at least 21 years of age. This platform is for those aged 21 and above only.
• You must be a legal citizen or resident of Bangladesh.
• You must have a valid mobile banking or bank account registered in your own name.
• You must use this platform voluntarily and of your own free will.
• Operating an account on behalf of a minor or underage person is strictly prohibited.

3 Account Registration and Management

The following rules must be followed to successfully create and manage an account at goo1:

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Keeping your username and password confidential is your own responsibility.
• Account details may not be shared with any third party.
• If any unusual activity is noticed on your account, our support team must be notified immediately.
• goo1 may request additional documents at any time for identity verification (for example: national identity card, passport).
• If you need to update your account information, please contact the support team.

4 Deposits and Withdrawals

goo1 supports secure financial transactions through Bangladesh's popular mobile banking methods.

4.1 Deposits

• Supported payment methods: bKash, Nagad, Rocket, Upay.
• The minimum deposit amount is ৳300 for each method.
• Deposits are generally credited to the account instantly.
• goo1 does not charge any additional fees for deposits, however charges from your mobile banking provider may apply.
• Only payment methods registered in your own name may be used.

4.2 Withdrawals

• The minimum withdrawal amount is ৳500.
• Withdrawal processing time is generally 10 to 45 minutes.
• Verification must be completed before submitting a withdrawal request.
• Wagering requirements must be met for winnings obtained from bonuses.
• goo1 may place a withdrawal on hold in the event of suspicious or unusual transactions.

5 Bonuses and Promotions

goo1 offers various types of bonuses and promotional offers. All bonuses are provided under the following conditions:

• Welcome Bonus: 200% bonus on the first deposit up to ৳8,000.
• The wagering requirement for the welcome bonus is 10 times (10x).
• Wagering must be completed within the specified time limit after receiving the bonus.
• More than one bonus cannot be applied to a single deposit at the same time, unless specifically stated.
• Deposits made via bKash, Nagad, Rocket, or Upay are eligible for the bonus.
• Wagering requirements must be met before withdrawing winnings earned with bonus funds.
• goo1 reserves the right to cancel bonuses in cases of suspected bonus abuse.
• Under the VIP program, weekly cashback is provided across four tiers: Bronze, Silver, Gold, and Platinum.

6 Gaming Rules

The following rules must be observed when participating in all games at goo1:

• Each game has its own rules and payout structure, which are governed by the policies of the respective game provider (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).
• If the outcome of a game is uncertain due to a technical error, goo1 may void that round.
• Once a bet is confirmed, it cannot be changed or cancelled.
• goo1 may conduct game audits at any time to ensure fair gaming.
• In the event of network issues or disconnection, the game result will be determined according to the data recorded on the server.

7 Prohibited Activities

The following activities are completely prohibited on the goo1 platform:

• Fraud, deception, or use of a false identity.
• Creating multiple accounts with the intent to abuse bonuses or deceive the system.
• Playing games using automated software, bots, or scripts.
• Stealing another user's account information or gaining unauthorized access.
• Money laundering or conducting illegal financial activities.
• Attempting to undermine the platform's security systems.
• Harassing, intimidating, or threatening other users.
• Exploiting any vulnerability or bug in the platform to gain an unfair advantage.

8 Account Suspension and Termination

goo1 may temporarily suspend or permanently terminate an account under the following circumstances:

• Violation of any clause of these Terms.
• Suspicious or unusual transaction activity.
• Failure to verify identity or providing false information.
• Account remaining inactive for an extended period.
• In accordance with a court order or legal directive.

Users may also request closure of their account at any time. In the event of account termination, an attempt will be made to return the available balance (subject to wagering requirements being met).

9 Limitation of Liability

goo1 is not liable for the following:

• Losses arising from games being interrupted due to internet connection problems.
• Losses resulting from issues with the user's own device or software.
• Technical errors by third-party game providers.
• Losses resulting from careless disclosure of account information.
• Events beyond goo1's control (force majeure): natural disasters, cyber attacks, power outages, etc.

goo1 is committed to maintaining the highest service standards and works to resolve any issues promptly.

10 Privacy and Data Protection

goo1 gives the highest importance to the security of users' personal information.

• All data is protected through SSL encryption technology.
• User data is not sold to any third party.
• Data may be used for service improvement and identity verification.
• Data may be provided to relevant authorities where there is a legal obligation to do so.
• For more details, please read our Privacy Policy.

11 Responsible Gaming

goo1 firmly believes in responsible gaming. We want all our players to enjoy entertainment safely and in good health.

• Gaming should always be used for entertainment purposes, not as a source of income.
• Users may request deposit limits, session limits, or self-exclusion for themselves.
• The 21+ age rule applies strictly.
• If signs of gaming addiction appear, it is advised to seek professional help.
• For detailed support, visit our Responsible Gaming page.

12 Changes to Terms

goo1 reserves the right to update or change these terms and conditions at any time.

• For significant changes, users will be notified in advance.
• Updated terms and conditions will take effect from the date of publication.
• If you continue to use the platform after any changes, you will be considered to have agreed to the new terms and conditions.
• If you do not agree to the new terms and conditions, you have the option to close your account.

You are advised to visit this page regularly to stay updated on the latest terms and conditions.

13 Contact & Dispute Resolution

If you have any questions or complaints about these terms and conditions, please contact our support team:

For dispute resolution, our complaint resolution process will be followed first. We are committed to resolving all matters through discussion. For more information, please visit our FAQ page.